Our return policy is only valid on good faith orders. Meaning a customer places an order with the intention of keeping the item. We understand that sometimes things don't fit, or styles don't work for you. Any order that fits one of the examples below will be considered a bad faith order, in this scenario we offer 100% store credit or exchange or we charge a 30% fee on all returned items to cover the cost associated with packing, shipping, and restocking the items. We do this so we can provide the majority of our customers with a fair and free return policy.
Any order for the same item in consecutive sizes. (customer orders a 40R, 42R, 44R) to see which one fits the best.
Any order for similar products in the same size. (customer orders three different 42R burgundy suits, to see which one they like the best)
Any order over $500. (customer orders 6 different suits to try, that they just want to look at and returns most of them)
These apply to multiple orders from the same customer during a short time period (you can't break up one large order into four small orders to bypass this policy.
Express shipping charges are not refundable.
* Customers must ship back returns or exchanges at their expense unless they received the wrong item in error. All packages must be shipped to this location only.
Contempo Suits
1112 Main Street
Bridgeport, CT 06604
Any package that does not contain a proper Return Authorization Number on the outside of the package will be refused. Please Email Us for a Return Authorization Number Request and you will be instructed on how to proceed. Please note that shipping costs are not refunded due to the fact that shipping is a service that is paid for to either UPS or USPS.
*It is Our Mission to Provide You with Nothing Less than the Very Best Service. Your Satisfaction is Very Important and We will do everything to make your experience shopping with us a pleasant experience so you will come back and shop again with us.
Group Orders and Special Orders are Non-Refundable. Orders will be considered a group order if there are 3 or more similar items per order. They will be deemed a special order if any quantity of merchandise has to be special ordered. Orders will also be deemed a group or special order if the order is from a production studio, theater, or costume shop.
If you return any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.Sorry, No Refunds or Exchanges on
Altered Items. After 30 Days all Orders are Final. No exceptions.
*If you choose to exchange, you forfeit the option to exchange again or return the exchanged item(s) for a refund
